Help & Support
We’re happy to help. Contact NurseTrack at contact@nursetrackinc.com (British Columbia, Canada — Pacific Time).
Frequently asked questions
I forgot my password.
On the sign-in page, choose Forgot password? and we’ll email you a reset link. No email? Contact us and we’ll help.
Can I get a refund?
Yes, within 14 days if you’ve only just started — see our Refund Policy.
I can’t hear the Listening audio.
Check your volume and silent switch, then press Play. On iPhone/iPad, turn off Silent mode. Chrome, Edge and Safari give the clearest voices.
Can I hear the lessons explained in Malayalam, Hindi or Filipino? (മലയാളം · हिन्दी · Filipino)
Yes — it’s optional. Choose Malayalam, Hindi or Filipino under Profile → Voice lessons in my language (or press the button at the top of any lesson). Every lesson then shows a 🎧 voice lesson that explains it in your language, with the German parts spoken in German; choose “English only” to switch it off. When a tutor has recorded a lesson you simply press play; otherwise it is read by your device’s voice for that language. Hindi works on iPhone, iPad, Mac, Android and Windows — if it is silent, add a Hindi voice: iPhone/iPad: Settings → Accessibility → Spoken Content → Voices → Hindi; Android: Settings → Text-to-speech → Speech Services by Google → Install voice data → Hindi (India); Windows: use Microsoft Edge or Settings → Time & language → Speech → Add voices → Hindi. Malayalam works on Android phones and tablets (Install voice data → Malayalam (India)) and on Windows in Microsoft Edge; Apple devices have no Malayalam voice, so on an iPhone you can read the full Malayalam text under “Read the Malayalam text” (the German parts still have 🔊 buttons). Filipino works on Android phones and tablets (Install voice data → Filipino (Philippines)) and on Windows in Microsoft Edge; Apple devices don’t include a Filipino voice, so on an iPhone you can read the full text under “Read the Filipino text”.
The German audio sounds English or robotic — how do I add a German voice?
The recordings are read by your device’s German voice. If it sounds wrong, add one: iPhone/iPad: Settings → Accessibility → Spoken Content → Voices → German (download an “Enhanced” voice such as Anna). Android: Settings → System → Languages → Text-to-speech → Google → Install voice data → German (Germany). Windows: Settings → Time & language → Speech → Add voices → Deutsch (Deutschland). Mac: System Settings → Accessibility → Spoken Content → System voice → Manage voices → German. Then reload the page. Chrome and Edge on a computer usually include good German voices already.
How do I type ä, ö, ü and ß?
In the writing tasks, tap the buttons above the answer box. On a phone or tablet, press and hold a letter (hold a for ä, s for ß). If you really can’t, write ae, oe, ue and ss — but in the exam proper umlauts are expected.
I don’t speak any German. Where do I start?
Start with Module 0 and then the three German Foundations modules and Nursing German. Everything is explained in English, and every German word has a 🔊 button so you can hear it. Move on to the exam modules and practice tests once the foundations feel comfortable.
The Speaking recorder doesn’t work.
Allow microphone access when asked. If you said no before: on iPhone/iPad go to Settings → Safari (or NurseTrack German) → Microphone; on Android, Settings → Apps → permissions; on a computer, click the lock icon beside the web address.
How do I install the app?
On iPhone/iPad in Safari: tap Share then Add to Home Screen. On Android or a computer in Chrome/Edge: tap Install when prompted, or use the browser menu → Install app.
When will my tutor mark my work?
Usually within 2 working days. You’ll see a badge on Results when feedback is ready.
How long does it take to reach B2?
From zero, many learners need 600–900 or more hours of guided study. Module 0 has a realistic study plan; the practice tests show you when you are ready.
How do I delete my account?
Profile → Delete my account. This permanently removes your data and recordings.
